bigceme Platform Privacy Notice
This page describes what we collect when you use bigceme and how we keep that data protected. Our platform operates where local law permits, and we undertake to handle your information according to the regulations that apply in your jurisdiction.
We at bigceme are transparent about what we collect and how we process it. When you create an account, deposit funds via DANA, e-wallet, mobile banking, or any of our supported payment rails, or place a wager on Liga 1 or the Champions League, we retain the information necessary to fulfil that transaction and comply with local requirements. This notice sets out our policy and your rights.
Account security is our priority. We use encrypted connections to protect your login credentials, payment details, and betting history. We do not share your data with third parties except where required by law or where we must send it to payment processors, customer-support providers, or verification services.
Data Collection and Usage
We collect personal information at account signup: your full name, email address, phone number, and date of birth. We verify your identity through KYC (know-your-customer) documentation—a national ID, tax number, or address proof—to confirm your eligibility to use bigceme. This verification happens once, at account creation, and we retain the data for as long as your account remains active.
We record transaction data when you deposit or withdraw. If you fund your bigceme account through DANA, e-wallet, mobile banking, or bank transfer via local payment, online payment, e-wallet, or mobile banking, we store the amount, date, and payment method. We do not store your card number or bank credentials—payment processors retain those separately and transmit only a confirmation token to us.
We log your betting activity: which markets you access (Liga 1 Indonesia, Piala AFF, badminton, esports), your wager amounts, odds, and outcomes. This data helps us detect fraud, process payouts, and comply with gaming regulations in your region. If you access bigceme from Jakarta, Surabaya, Bandung, or Medan, we may log your IP address and device information to confirm you remain in a supported jurisdiction.
Cookies on bigceme serve two purposes: session management (keeping you logged in) and analytics (counting page views, identifying broken features). Session cookies expire when you close your browser. Analytics cookies persist for 12 months and help us understand which tournaments—Piala Indonesia, Champions League, MotoGP—draw the most traffic. You can disable analytics cookies in your browser settings without losing account access.
Third-party processors handle specific tasks on our behalf. Payment gateways process your deposit and withdrawal requests. Customer support platforms store your message history if you contact our support team. Identity verification services receive your KYC documents, cross-check them against government registries, and return a pass/fail result; we do not retain copies of your documents after verification completes. These processors operate under data-protection agreements that mirror our own standards.
Your Rights and Our Commitments
You have the right to access, correct, and delete your personal data. You can request a full export of your bigceme account information—your profile, transaction history, and bets—within 30 days of requesting it. If you find an error in your KYC record or contact details, you may update them directly in account settings or email our support team.
You may request deletion of your bigceme account and all associated data once any outstanding transactions settle. We retain transaction records for the period required by local gaming law (typically 5 years) to defend against disputes and meet tax obligations. We do not delete data earlier unless your jurisdiction's regulation permits it.
We undertake not to use your data for automated decision-making—no algorithm will suspend your account or block your withdrawal solely on the basis of your betting patterns. If we flag your account for manual review due to fraud signals, we will notify you and allow you to submit supporting information.
We at bigceme process your data only to the extent necessary to run the platform, fulfill transactions, and comply with local law.
Our servers may sit outside your country; your data may be transferred to data centres in other jurisdictions for backup, analysis, or processing. We ensure that any transfer meets or exceeds the data-protection standards of your home country.
Contact and Updates
If you have questions about how we handle your data, or if you wish to exercise your rights under this policy, contact our support team at [email protected]We respond to data requests within 14 days. This policy may be updated from time to time; we will announce material changes on the bigceme platform and ask for your consent if required by law. Your continued use of bigceme after a policy update constitutes acceptance of the new terms.